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Privacy Policy

Challenger Media

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1. Who we are

Challenger Media (“we”, “us”, “our”) operates challengermedia.co.uk (the “Site”). This policy explains what personal information we collect, how we use it, and the choices you have. For the purposes of data protection law, we are the data controller.

Contact: alex@challengermedia.co.uk

 

2. Information we collect

Information you give us. When you fill in a contact form, subscribe to our newsletter, request a quote, or email us, we may collect your name, email address, phone number, company name, and any message or details you choose to share.

Information collected automatically. When you visit the Site, we and our service providers may collect your IP address, browser type and version, device type, operating system, pages viewed, referring website, and the date and time of your visit. This is collected through cookies and similar technologies (see section 6).

Information from third parties. If you interact with us through social media or advertising platforms, we may receive information from them in line with your privacy settings on those platforms.

 

3. How we use your information

We use your information to:

  • respond to enquiries and provide our services;

  • send newsletters, updates, or marketing communications, where you have agreed or where the law otherwise permits;

  • understand how the Site is used and improve it;

  • measure the effectiveness of our advertising and campaigns;

  • keep the Site secure and prevent fraud or misuse;

  • meet our legal and accounting obligations.

 

4. Our legal bases for using your information

Under UK GDPR and the Data Protection Act 2018, we rely on:

  • Consent, for example for non-essential cookies and marketing emails. You can withdraw consent at any time.

  • Contract, where we need your information to provide services you have requested or to take steps before entering into an agreement.

  • Legitimate interests, such as running and improving our business, keeping the Site secure, and understanding our audience, provided these interests are not outweighed by your rights.

  • Legal obligation, where we must keep or share information to comply with the law.

 

5. Who we share your information with

We do not sell your personal information. We share it only with:

  • service providers who help us run the Site and our business, such as web hosting, email delivery, analytics, customer relationship management, and payment providers.

  • professional advisers such as accountants, lawyers, and insurers;

  • authorities or other parties where required by law or to protect our rights;

  • a buyer or successor, if our business is ever sold or restructured.

These providers may only use your information to perform services for us and must protect it appropriately.

 

6. Cookies and similar technologies

We use cookies, small files stored on your device, to make the Site work and to understand how it is used.

  • Essential cookies are needed for the Site to function.

  • Analytics cookies help us see how visitors use the Site.

  • Marketing cookies help us measure and target advertising.

Where required, we will ask for your consent before setting non-essential cookies. You can change your preferences through our cookie banner or your browser settings. Blocking some cookies may affect how the Site works.

 

7. International transfers

Some of our service providers may be located outside the UK. Where we transfer your information internationally, we use safeguards recognised by UK law, such as adequacy regulations or the UK International Data Transfer Agreement.

 

8. How long we keep your information

We keep personal information only as long as needed for the purposes described in this policy. As a guide, enquiry data is kept for 12 months, newsletter data until you unsubscribe, and financial records for the period required by law (typically six years in the UK). After that, we delete or anonymise it.

 

9. How we protect your information

We use reasonable technical and organisational measures, including secure hosting and access controls, to protect your information. No online service can be guaranteed completely secure, so please take care when sharing information online.

 

10. Your rights

Under UK data protection law, you have the right to:

  • access the personal information we hold about you;

  • correct inaccurate or incomplete information;

  • ask us to delete your information;

  • restrict or object to our use of your information, including for direct marketing;

  • receive your information in a portable format;

  • withdraw consent at any time, without affecting prior processing.

To exercise any of these rights, contact us at alex@challengermedia.co.uk. We may need to verify your identity first, and we will respond within one month (or the period required by applicable law).

If you are unhappy with how we handle your information, you can complain to the UK’s data protection authority, the Information Commissioner’s Office (ico.org.uk). You are welcome to contact us first so we can try to put things right.

 

11. Marketing communications

You can unsubscribe from marketing emails at any time using the link in any email or by contacting us at alex@challengermedia.co.uk. We will still send you essential service messages where necessary.

 

12. Children’s privacy

The Site is not directed at children under 16, and we do not knowingly collect their personal information. If you believe a child has given us information, please contact us and we will delete it.

 

13. Links to other websites

The Site may link to third-party websites. We are not responsible for their privacy practices, so please read their policies before sharing any information.

 

14. Changes to this policy

We may update this policy from time to time. The latest version will always be on this page with the “last updated” date above. If we make significant changes, we will let you know by an appropriate means, such as a notice on the Site or an email.

 

15. Contact us

Questions abut this policy or your information? Contact Challenger Media at alex@challengermedia.co.uk.

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